Frequently asked questions
Domestic Regular Post
2-6 business days^ depending on destination - Most metropolitan postcodes will be about 2-3 Business days
Express Post Next business day^
If your order is placed before 10am it will be shipped the same day. This applies to most metropolitan postcodes within Australia, please check your postcode at Australia Post's website if you are unsure.
International Airmail Airmail
Takes 5-15 Business days depending on location.
All orders will be processed within 24 hours excluding weekends and public holidays.
All orders sent via Free Delivery option and International deliveries do not have a tracking number. If you have selected the Express option, you will receive an email once the order has been dispatched with the tracking number. You may check and track the delivery status of your orders on Australia Post's website. http://auspost.com.au/track/
Oh no! We're more than happy to send you a replacement and please accept our apologies in advance. Please contact our crew at firstname.lastname@example.org or call us.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
You can call us or email us immediately and see if we have processed your order yet. Unfortunately we are unable to cancel an order once it has been processed. This will allow us to pack your order efficiently and to minimise errors. It is advisable to check your order before placing it.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.