Help & FAQs

How long will my order take?

Standard orders are processed within 1–3 business days. Custom sticker orders may take up to 5 business days after payment and final artwork approval.

Delivery time is additional. Business days exclude weekends and public holidays.

What are my shipping options?

For eligible Australian orders of $50 or less, you can choose $2.50 untracked letter shipping or $15 express shipping.

Eligible Australian orders over $50 receive free express shipping.

Heavy-goods and international shipping options are shown at checkout.

How long does delivery take?

Australia Post’s estimated delivery times after posting are:

• Standard letters — 3–5 business days within the same state or 4–7 business days interstate.

• Express shipping — 1–2+ business days within the same state or 1–3+ business days interstate.

Some destinations may take longer. These estimates exclude processing time and may vary with carrier delays.

International delivery times depend on the destination and shipping service. Contact us using the form below if you need an estimate before ordering.

Can I track my order?

Express shipping includes tracking. You’ll find your tracking details in your dispatch confirmation email.

Standard letter shipping is untracked and arrives in your letterbox. For other shipping services, tracking details will be provided if available.

What if my order hasn’t arrived?

Check the delivery address on your order confirmation, your letterbox and any tracking updates.

If the estimated delivery timeframe has passed, use the form below to send us your order number. We’ll investigate and help resolve the issue.

What if my order arrives damaged?

Send us a message using the form below with your order number and a description of the damage.

Please keep the item and packaging. We may ask you to email photos so we can assess the issue and arrange a suitable resolution.

How do I apply my sticker?

Car stickers

Choose a smooth surface and make sure it’s clean and completely dry. Check the sticker’s position before peeling off the backing. Apply it slowly, smoothing from the centre outwards to push out air bubbles.

Wall decals

Choose a smooth, clean, dry wall. For freshly painted walls, wait until the paint has fully cured according to the paint manufacturer’s instructions.

Peel away a little backing at a time and gently smooth the decal into place.

Stickers with transfer tape

Press the design firmly onto the surface, then slowly peel the transfer tape back at a low angle. If part of the design lifts, lay the tape back down, press firmly and try again.

Can I order custom stickers?

Yes! Use the form below to tell us about your design, preferred size and quantity. Let us know whether you’d like individual stickers or a sticker sheet.

We’ll reply with the next steps, a quote and an estimated turnaround time.

Can I change my order or delivery address?

Contact us as soon as possible using the form below. Include your order number and the change you need.

We’ll check whether processing, custom production or dispatch has begun and let you know what’s possible.

Do you ship internationally?

Yes, we ship to destinations available at checkout. Shipping charges are displayed before you complete your purchase.

International orders may attract customs duties, taxes or handling fees. Please read our shipping policy for more information.

Still need a hand?

Send us a message using the form below, or email support@stickercollective.com.au.

For questions about an existing order, please include your order number.